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Meet Team LL



Lindsay is the owner and artist behind Lindsay Letters® but getting her work into the world and serving the LL community is a collective effort. Meet the team behind the scenes!


ll team photo


joy neal

JOY NEAL / MARKETING DIRECTOR Joy has been friends with Lindsay for over ten years, but she started working as client support for LL in 2018, while she was living in Indonesia. When Lindsay needed to take a leave of absence to focus on Eva and family, Joy was in a position to take over day-to-day operations. She deferred her Master's program and offered herself full-time to Lindsay Letters, helping organize a team around a new season of LL. As the business continues to grow, her role has evolved to focus specifically on communications and marketing, informed by her experience in client care and operations.

laura kackleyLAURA KACKLEY / ART DIRECTOR To introduce Laura is to introduce a big piece of LL history, as she's the one who convinced Lindsay to start the business over nine years ago! In addition to photographing most of the beautiful images on LindsayLetters.co (and photographing over 350 weddings, and building a diverse portfolio working with other brands and design clients), Laura has been Lindsay's unofficial art director all these years—a position that became official in 2020. Outside of Lindsay Letters, Laura's days are filled with church leadership (alongside her husband Craig) and parenting their three kids: Liam, Olive, and Wally.  


MELISSA SHUTWELL / MANAGING DIRECTOR Melissa spent fifteen years in the corporate world before leaving it to focus on her family and advocacy for kids with special needs. She serves as board president for the Down Syndrome Diagnosis Network (one of the largest parent-support networks in the world), is the director of Wonderfully Made (a special needs ministry at Heartland Church), and also directs Night to Remember in Madison. She and her husband Nick have three kids: Maddie, Beckett, and Augie. It was Melissa's love for Lindsay and the business that led her to take a role as business manager (on top of all the other hats she wears).  


HANNAH BURFIELD / OPERATIONS DIRECTOR Hannah has worked in e-commerce for nearly a decade, and she's worked with Lindsay in some form or capacity for nearly eight years. In addition to lending her expertise in marketing and client experience, Hannah provides a great deal of technical support and organization to LL's creative efforts, and we were so fortunate to finally bring her on the team in the Fall of 2020! After a decade plus in Raleigh and abroad she now calls Charlotte, NC home with her husband Chris.


BECCA JENSEN / CLIENT & TEAM CARE, MARKETING COORDINATOR Becca met Lindsay years ago when they both worked on staff at Heartland Church in Rockford, and she has been an avid fan and supporter since the beginning days of Lindsay Letters! Becca is married to her husband, Dan, and they have three kids—Ian, Mia and Connor—that keep her busy. In her free time, she loves to create and has been Bible Journaling for over 5 years. Joining the Lindsay Letters team has been a major blessing as it allows her to blend her creativity and passion for art with her passion to care for and set others up for success. 

beth decaluew

BETH DECALUWE / CLIENT SUPPORT Beth joined the team for temporary customer service support for the 2019 Holiday Collection, but we quickly realized she was the final piece to the LL puzzle. She's been an executive assistant for over ten years, and we're so thankful to have her offering LL customers the same kind of attention and support that she offers to high-powered executives in her day job. She was also a small business owner for ten years, as a wedding photographer. Beth is married to Nick and has two precious dogs, Finley and Roman.  


Lindsay Letters Team

Click here to meet Lindsay and hear the story behind Lindsay Letters!