ORDER TRACKING
Everything at Lindsay Letters is custom printed to order. During peak times, you can expect your Unframed Art Prints & Classic Canvases to ship within 5-7 business days, and your Embellished Canvases & Framed Prints to ship within 7-10 business days. Sometimes there is a lag between the time that your UPS or USPS label is printed and the time it ships. (This is normal, don't worry!) We know you're excited to receive your art, and we are too!
📦 Holiday Production & Shipping 🎄
For questions related to unshipped orders, contact LL Customer Service via our contact form.
For all shipped but undelivered orders: please contact the shipping provider directly, with your order number handy.
Customer Support for USPS (unframed Art Prints): 1-800-275-8777
Customer Support for FedEx (Canvases & Framed Prints): 1-800-463-3339
Lindsay Letters is not a partner to any shipping service, and we do not carry any weight with them at all, unfortunately. If your package is stuck in transit, delayed or missing, please contact them directly.
If you receive a shipping box or mailer that is damaged:
First, please photograph the package – the shipping carriers need this for insurance. Then, contact us with photos of the damaged parcel and damaged piece so that we can get you a replacement order asap.
📦 Shipping Deadlines for Christmas Delivery:
Please order early! All prints, canvases, and apparel is custom made to order. After December 1sts, our usual production times do not apply, and we can only guarantee* that your order arrives by December 25th, but not any sooner.
Last day to order for "Guaranteed" Christmas Delivery –
- Framed Prints: Wednesday, 12/10 by Midnight CST
- Textured Canvases: Wednesday, 12/10 by Midnight CST
- Apparel: Wednesday, 12/10 by Midnight CST
- Unframed Art Prints: Friday, 12/12 by Midnight CST
- Classic Canvases (framed & unframed): 12/12
- Candles & Mugs: Saturday, 12/14 by Midnight CST
While the guaranteed deadline may have passed, we will keep printing and shipping orders as they come in, right up until the 25th and starting again on the 29th! Additionally, with every order confirmation as of 12/12, you will receive a printable PDF – a "Certificate of Purchase" that you can wrap up and gift if your gift is still on the way!
Note: We cannot guarantee the mail. We wish we could! But these are the cut off dates we have been provided, and barring unforeseen circumstances, you should receive your order in time if you order within these parameters.
🎄 Helpful tips for LL Holiday gifting!
- If you are part of our SMS community, you will receive our Black Friday discount code early! If you're not subscribed to receive our texts, you can subscribe here. We highly recommend getting your art order in before the rush on Friday, November 28th, 2025.
- You are welcome to screen shot any of the photos on our website, print it out, and wrap it in a cute gift bag so that your loved one has something to open if your package is delayed. You will also receive a link to a printable with your order confirmation for this purpose.
- We also offer cute printable with all e-gift card purchases, so that you can actually wrap it up and gift them a physical gift.
❓ Need More Support?
Check out our Helpdesk!
♡ We're here to help! ♡
It's our honor to serve you! For all questions related to order status, shipping expectations, policies and more, please visit our Helpdesk. This will be the best way to get you answers efficiently!
LL Philosophy ✧・ﾟ
home can heal
Investing in art is investing in you, and you are worth it.
At this point, we've all been through some stuff. Great stuff, hard stuff, in between stuff... And with all the things we have walked through in my own home, I am more convinced than ever that creating a home that inspires and delights you can also help you heal on a deep level. Personally, I think the most impactful way to set the tone for your space is starting with art as the anchor, and then building around it. Because let's be honest, no one ever refers to their couch as "meaningful."
Have a question?!
While we are a super small (but mighty!) team, we are grateful to receive and steward your orders with excellence and it's our honor to serve you well! For all questions related to order status, shipping expectations, policies and more, please visit our Helpdesk. This will be the best way to get you answers efficiently!
Happy Holidays!