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Loyalty Points

FAQs

What is this?

This is our way of showing our appreciation to the Lindsay Letters community. You’ll earn points for activities on LindsayLetters.Co, like referrals and purchases. You can use the earned points to earn discounts off purchases, so the more points you collect the more you save.

Who can join?

Anyone with a Lindsay Letters account is automatically enrolled.

How do I earn points?

You can earn points for all sorts of activities, including referring friends, and making purchases.

How do I view my point balance?

Your point balance will be visible on your rewards page.

How do I redeem my points?

The options for points redemption will be listed on the Rewards page once you've logged into your Lindsay Letters account. If you have enough points, you can redeem them for a reward!

Is there a limit to the number of points I can earn?

No, there is no limit.

What do the 'approved', 'pending' and 'cancelled' statuses mean?

  • Approved: These points can be redeemed on rewards immediately
  • Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. Please allow 30 days after making a purchase or referral for points to move from the pending status to approved.
  • Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

When will my points be approved?

It can take a few minutes for us to process your activity and provide your points. Points earned from completing a purchase or referral will be approved 30 days after purchase to account for order changes, cancellations, and returns.

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can take a few minutes for us to process your activity and provide your points. If you have any questions or concerns, please contact us! Our team is happy to help.

Can I use my points during checkout?

Not directly - please redeem your points in your account for a discount code that you can apply during checkout.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please contact us with any questions, concerns, or feedback.