Thank you for supporting Lindsay Letters! We love being part of your decorating & thoughtful gifting, and we're so grateful for your business.
* If you have an order number, we are watching your order! Our teammate Hannah (enneagram 2w3) wakes up every morning, makes a cup of black coffee, and reviews all open orders. If your order looks slower than the flow of fulfillment, she checks in with production. You can also track the status of your order at your convenience. You're also always welcome to contact us if you have any questions or concerns, and Becca will get back to you as soon as possible.
* Current Production Times:
- Unframed Art Prints are shipping within 3 - 5 business days.
- Framed and unframed canvases are shipping within 5 - 7 business days.
- Framed art prints & Creatives Calendars are shipping within 7 - 10 business days.
- Textiles are shipping within 5 - 7 business days.
- Apparel and other goodies ship within 3 - 7 business days, unless otherwise stated on the product page.
* Orders including an item marked as pre-order or backorder will be held until the pre-order or backordered item is available to ship. Dates will be listed on the applicable item's product page.
* There have definitely been an increase delayed shipments during the pandemic. Most packages will arrive in a timely manner once they are in the carrier's hands, but others may see delays, skipped scans, and pauses. If your order appears to be stuck in the mail, you may log in to your UPS MyChoice account and take out a ticket.
While we're short on promises, our guarantee remains. You're going to love what you get, or we'll replace it with something you will! Our Delight Guarantee is extended to 60 days for orders placed during the holiday season, so that you can order and gift with confidence!
If you have any questions, you can always contact us here!