Thank you for supporting Lindsay Letters! We love being part of your decorating & thoughtful gifting, and we're so grateful for your business.
* If you have an order number, we are watching your order! Our teammate Hannah (enneagram 2w1) wakes up every morning, makes a cup of black coffee, and reviews all open orders. If your order looks slower than the flow of fulfillment, she checks in with production. You can also track the status of your Lindsay Letters order at your convenience. You're also always welcome to contact us if you have any questions or concerns, and Becca or Beth will get back to you as soon as possible.
* There have definitely been an increase delayed shipments during the pandemic. We are handing packages off to shipping carriers as quickly as possible, but we are seeing many packages "stuck" in that first phase of shipping. Most packages will arrive in a timely manner once they are in the carrier's hands, but others will see long delays or pauses, especially on the front end.
We try not to replace orders stuck in the mail until we are confident that they are truly lost—which might mean long pauses in tracking where your package seems stuck. 95% of the time, missing or delayed packages eventually show up, which is why we are not replacing delayed packages until we are confident they are lost in the mail, mis-delivered, or returned-to-sender.
While we're short on promises, our guarantee remains. You're going to love what you get, or we'll replace it with something you will.
If you have any questions, you can always contact us here.
The team behind your order! Not pictured: Our amazing web team (Kevin and Jordan), our dedicated fulfillment partners, the talented men and women hand-crafting everything you order at Lindsay Letters Co. right here in the USA—and all the USPS and UPS staff that are playing a giant, cross-country relay race to get your order from Madison, Raleigh, Texas, or Colorado to your doorstep and in your hands. 💛