FAQs
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How do I track my order?
Click or tap here to track your order. You'll just need to enter the phone number or email address used to place your order.
What do I do if my order appears stuck?
Most packages will arrive in a timely manner once they are in the carrier's hands. However, any time you ship anything, there is a chance for delays, skipped scans, and pauses. If your order appears to be stuck in the mail, we advise that you log in to your UPS MyChoice account andĀ initiateĀ a ticket. (We are unable to do this on your behalf).
How do I contact you?
You can contact us here! We are thankful for the opportunity to serve you! Contacting us this way ensures we get all the correct information, you are able to upload a photo if you need to, and your contact creates a job ticket, so that we can make sure we serve you efficiently & excellently!
What if my order arrives damaged?
If your art was damaged during shipment, know that we will absolutely make it right. All you need to do isĀ contact usĀ ā
ā¢ Be sure to include your order number.
ā¢ Please also attach photos of the damages. Photos of the box would be helpful, but at the least, include photos of the damaged artwork. (We need these in order to submit a claim to the carrier).
ā¢Ā Rest easy ā we will start a replacement for you as soon as possible!
Can I exchange my order?
If you do not love your selection once you see it in real life, we will be happy to exchange it for something you will! Please contact us within 30 days of delivery (60 days for orders placed in November & December), and we'll be happy to take care of you. Include your order number and a brief description of why the piece did not suit your taste or home. We have different exchange procedures depending on whether you would like an item of equal or higher value, and we will get back to you with further instructions.
Need more help?
Check out our Help Desk!
production + shipping
General Production Times
Art Prints:Ā 3-7Ā business days
Canvases:Ā 5-7 business days
Downloads, E-Gift Card & Frame TV:Ā Within Minutes!
For physical products, these times might increase because of the onslaught of orders.
Made just for you!
We are proud of this business model, and love making things just for you. It means that there is no wasted product, and you get exactly what you want. There areĀ printersĀ in different parts of NorthĀ America that are creating your order, andĀ many times different parts of your order will ship from different places and have different tracking numbers. (For example, art ships from North Carolina and apparel ships from Wisconsin!)
We are watching your order!
If you have an order number, we are watching your order!Ā YouĀ can alsoĀ track the status of your orderĀ at your convenience. You're also always welcome toĀ contact usĀ if you have any questions or concerns, andĀ we will get back to you as soon as possible.
Delight Guarantee āŗ
You can purchase with confidence! Lindsay Letters has over 6,000 reviews and a total 4.9 rating, plus over a decade of experiencing selling custom made to order art through Lindsay Letters.We are confident in our products, and confident you can find something that you love! However, if you're not totally delighted with your selection after you see it in your home, contact us and we will be happy to exchange it for something that you love!
It's in God's hands.
But seriously though. As much as we would like to hand-deliver each package, once it leaves the warehouse, your package is in God's hands. Or rather, the hands of individuals with a lot to do in a little amount of time!Ā If something does happen to get damaged in the transit, please send us a few photos and we will absolutely get it taken care of right away. Take a deep breath, it will be okay! It will just be okay a little later than we were hoping.
Thank you for your patience!
We are a small small business. Lindsay is the only full time employee! Please allow for 24 hours before you might see a response from us, and longer during November and December. We will prioritize urgent matters first, but we promise to take care of you.
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